How to Ensure You Receive Responses to Automated Emails

Have you ever wondered what happens if a client tries to respond to an automated appointment confirmation or reminder email? Typically the response is returned to our servers. If you want to be sure that these types of responses are redirected to your attention, you need to change the Reply-To field.

Under the "Advanced" tab of the "Settings" page, select the "Messaging" tab.

In the "Reply-To" section, enter the email address you wish to redirect responses to. An email will be sent to that address for validation purposes. Once you confirm the email address, you will notice that the status box will become green.

Don't forget to save your changes before exiting.